Privacy Policy

DD Building Supplies LTD
Last updated: 9 October 2026

1. Introduction

DD Building Supplies LTD (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, create a customer account, place an order, contact us or sign up to receive marketing communications.

Our website is hosted and operated using Wix, which provides website functionality, customer account services and tools that help us manage our business.

We only use personal information where we have a lawful reason to do so and handle it in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

The organisation responsible for your personal information is:

DD Building Supplies LTD

Company registration number: 11552718

Email: info@ddbristol.co.uk

Website: https://www.ddbristol.co.uk

For questions about this Privacy Policy or how we use your personal information, please contact us using the email address above.

3. The Information We Collect

The information we collect depends on how you use our website and services. This may include:

Personal and contact information

• Your name.

• Email address.

• Telephone number, if provided.

• Billing and delivery addresses.

• Information you provide when contacting us or making an enquiry.

Customer account information

If you create an account on our website, we may have access to the email address associated with your account and other account information made available to us through Wix and our website administration tools.

Customers may choose to save delivery addresses or other details to make future orders and checkout easier.

We do not have access to customers’ passwords and do not view or store their passwords ourselves. Customer password management and account authentication are handled by Wix. We do not receive customers’ passwords as part of our normal website administration.

Order and transaction information

When you place an order, we may collect and use information such as:

• Products purchased and order quantities.

• Order numbers and purchase history.

• Billing and delivery details.

• Delivery instructions and fulfilment information.

• Refunds, returns and customer service records.

• Payment status and transaction information made available to us by the relevant payment service.

Where payments are processed by a payment provider, your full payment card details are not ordinarily available to us. The payment provider handles those details in accordance with its own security and privacy arrangements.

Website usage and technical information

When you visit our website, certain information may be collected through Wix and other website technologies, depending on the services and settings in use. This may include:

• Pages visited and interactions with our website.

• The duration of visits and general browsing activity.

• Products viewed and purchases completed.

• Device, browser and technical information.

• IP address and cookie identifiers, where applicable.

• Website performance, traffic and conversion analytics.

We use this information to understand how our website is used, monitor performance and help improve the customer experience.

Marketing information

If you choose to subscribe to our marketing emails, we may collect your name and email address and information about your subscription preferences.

We may use email marketing services provided by Wix, Google or other service providers, depending on the tools we use at the time.

4. How We Use Your Information

We primarily use customer information to ensure that orders are processed, supplied and delivered correctly.

We may use your information to:

• Process and fulfil orders.

• Arrange delivery and communicate delivery-related information.

• Manage customer accounts and saved addresses.

• Respond to enquiries and provide customer support.

• Process cancellations, returns and refunds.

• Send order confirmations and other essential service communications.

• Maintain appropriate business, accounting and transaction records.

• Protect our website, customers and business against fraud, misuse and security threats.

• Understand website traffic, product interest and purchasing activity.

• Monitor and improve our website, products and services.

• Send marketing emails where you have consented or where another lawful basis permits us to do so.

• Meet our legal and regulatory obligations.

We do not use customer passwords because we do not have access to them.

5. Our Lawful Reasons for Using Personal Information

UK data protection law requires us to have a lawful basis for processing personal information. Depending on the circumstances, we may rely on the following:

Contract: Where we need your information to process an order, arrange delivery, manage your account or provide a service you have requested.

Legal obligation: Where we need to retain or disclose information to meet legal, tax, accounting or other regulatory requirements.

Legitimate interests: Where we have a legitimate business reason to use information, such as maintaining website security, managing customer enquiries, preventing fraud or improving our services, provided those interests do not override your rights and freedoms.

Consent: Where you have given permission for a particular use of your information, such as receiving marketing emails or accepting non-essential cookies where consent is required.

Where we rely on consent, you can withdraw it at any time. Withdrawing consent does not affect the lawfulness of processing carried out before it was withdrawn.

6. Customer Accounts and Wix

Our website is hosted and operated using Wix. Wix provides the underlying technology for website functionality, including customer account and login services.

When you create an account, Wix may process information required to establish, authenticate, secure and maintain that account.

We can only access customer account information that is made available to us through our website and associated administration tools. This may include your login email address and information you provide or save in your account, such as delivery details.

We do not see, access or store your account password. Passwords and account authentication are managed by Wix.

Wix may also process technical and security information to operate the website and its services. Its handling of personal information is subject to its own privacy practices.

For further information, please see the Wix Privacy Policy.

7. Who We Share Your Information With

We do not sell your personal information to third parties.

We may share relevant information with service providers where necessary to operate our website, fulfil orders or provide our services. These may include:

Wix: Our website hosting provider, including services supporting website functionality, customer accounts, analytics and other website administration tools.

Delivery and shipping providers: Information such as your name, delivery address, telephone number and relevant delivery instructions may be shared where necessary to deliver your order.

Payment service providers: Information required to process payments, verify transactions and manage refunds.

Email and marketing service providers: If you subscribe to marketing emails, your name and email address may be supplied to the email marketing services we use, which may include Wix or Google, depending on our current integrations.

Professional advisers and authorities: Information may be shared with accountants, legal advisers, regulators, law enforcement or other authorities where necessary or legally required.

We aim to share only the information reasonably necessary for the relevant purpose. Service providers may process information in accordance with their own terms and privacy policies, as well as any applicable arrangements governing their services to us.

8. Website Analytics

Our website may use analytics and reporting tools provided by Wix and other integrated services.

These tools may provide information about website visits, pages viewed, time spent on the website, products viewed and purchases completed. We may use these reports to understand customer behaviour, assess website performance and improve our products and services.

The information available to us depends on the tools enabled on our website and their configuration.

Some analytics services may collect information directly through cookies or similar technologies. Where required by law, we will seek consent before using non-essential analytics cookies or similar technologies.

For details about a particular service's use of information, please consult the relevant provider's privacy information.

9. Cookies and Similar Technologies

Our website and its integrated services may use cookies and similar technologies to:

• Enable essential website functions.

• Maintain security and support customer account functionality.

• Remember certain preferences.

• Help understand how visitors use the website.

• Support analytics and, where enabled, marketing activities.

Some cookies are necessary for the website to function. Other cookies, such as certain analytics or advertising cookies, may require your consent before they can be used.

Where a cookie consent tool is provided, you can use it to manage your preferences. You may also be able to manage cookies through your browser settings, although blocking certain cookies may affect website functionality.

The cookies and technologies used may change as we update our website or add or remove integrations.

10. Marketing Emails

We may send marketing emails about products, offers, services or other updates if you have chosen to subscribe or where applicable law otherwise permits us to do so.

Creating a customer account or placing an order does not, by itself, mean that you have subscribed to marketing emails.

Where consent is required, you will be asked to opt in. We do not rely on pre-ticked boxes as consent.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at info@ddbristol.co.uk.

After you unsubscribe, we will stop sending you the relevant marketing communications. We may retain limited information on a suppression list where necessary to record your preference and ensure that you are not contacted again in error.

Unsubscribing from marketing emails will not stop essential communications relating to an order, delivery, refund or customer service matter.

11. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, accounting and reporting requirements.

Retention periods may vary depending on the type of information and why we hold it.

• Customer accounts: Account information is retained while your account remains active and for any additional period reasonably necessary for legitimate business or legal purposes.

• Order and transaction records: These may be retained for the periods required by applicable tax, accounting and other legal obligations.

• Customer enquiries and service records: These are retained for as long as necessary to deal with the enquiry, manage any related issue and maintain appropriate business records.

• Marketing information: This is retained while you remain subscribed and for as long as necessary to maintain a record of your marketing preferences and any opt-out.

• Website analytics and cookie information: Retention depends on the tools used and their configuration.

When information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable legal requirements and the capabilities of the services we use.

12. Keeping Your Information Secure

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Our website is operated using Wix, which provides security and account-management functionality as part of its services. We also take reasonable care when accessing and handling the customer information made available to us.

However, no website, online service or electronic storage system can be guaranteed to be completely secure.

13. International Transfers

Some of our service providers, including Wix or other integrated services, may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, the transfer must comply with applicable data protection law. Depending on the circumstances, appropriate safeguards may include UK adequacy regulations, approved contractual protections or another legally recognised transfer mechanism.

Further information about a particular provider's data locations and safeguards may be available in that provider's privacy documentation.

14. Your Data Protection Rights

Under applicable data protection law, you may have the right to:

• Access the personal information we hold about you.

• Correct inaccurate or incomplete information.

• Request deletion of your information where the law allows.

• Restrict certain processing of your information.

• Object to certain processing based on legitimate interests.

• Object to direct marketing at any time.

• Request data portability in circumstances where this right applies.

• Withdraw consent where we rely on consent to process your information.

• Complain to the Information Commissioner's Office (ICO).

These rights are subject to legal conditions and exceptions. For example, we may need to retain certain transaction records to comply with legal obligations even if you request their deletion.

To exercise your rights, please contact info@ddbristol.co.uk. We may need to verify your identity before responding to a request.

You can find further information about your rights on the Information Commissioner's Office website.

15. Third-Party Websites

Our website may contain links to other websites or services. If you follow a link to an external website, that website will have its own privacy policy and terms.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy information before providing personal details.

16. Children's Privacy

Our website and services are intended for general customers and businesses, rather than being directed at children.

We do not knowingly seek to collect personal information from children where doing so would be inappropriate or unlawful. If you believe a child has provided us with personal information in circumstances where it should not have been collected, please contact us so that we can review the matter.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers or legal requirements.

Any revised version will be published on our website with an updated “Last updated” date. We encourage you to review this page periodically.

18. Contact Us and Making a Complaint

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

DD Building Supplies LTD

Email: info@ddbristol.co.uk

If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve your concern.

You also have the right to complain to the UK's Information Commissioner's Office (ICO):

https://ico.org.uk/make-a-complaint/